HAIR WAVE PATTERNS
Our Platinum hair Collection and our Signature Silver Collection is raw, healthy, unprocessed hair. There is no guarantee to the exact wave pattern, deep or loose curls, minimal or heavy frizz, flyaway, and any other unique characteristics. Please be advised of this when ordering. If you are looking for perfectly uniform curls or waves, or texture- please do not purchase! You will not be satisfied. This is a completely raw product!
Restocking fees are charged on all exchanges. Exchanges are permitted under the following conditions:
- -Customers must notify us via email at: firstname.lastname@example.org within 48 business hours of receiving their item to inform us that they wish to exchange an item. If we do not receive notification from the customer in this timeframe; an exchange will not be granted.
- -All products must be returned within 10 days from original delivery to customer.
- -Customer is responsible for the shipping costs to return the original items to us. We advise using a carrier with tracking service and insurance to protect your investment. We cannot be held liable for packages lost in transit.
- -Customer is responsible for shipping fees to ship the new item(s) out.
- -Shipping costs must be paid before new items will ship out. Our customer care department can provide instructions for paying shipping fees.
- -Items can be exchanged for items of equal value. If a customer would like to exchange for an item of higher value the customer is required to pay the difference for the higher priced items.
- -Products must be unused, unaltered, with original fasteners in place and unbroken, to be eligible for an exchange. Items determined to be used, damaged, styled, cut, wefts tampered with, or otherwise altered will be rejected; and will not be eligible for an exchange. Items that are rejected for exchange will be returned to the customer at the customer's expense.
- -A 15% restocking fee applies to all exchanges.
- -Please read this policy carefully prior to sending your pieces in for an exchange.
NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCE. EXCHANGE ONLY.